Carer experience of hospital discharge

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Summary of report content

Healthwatch Wandsworth was asked by NHS England to research the experiences of carers supporting people who are discharged since May 2021. They undertook 10 interviews with carers between 8th December and 22nd February 2022.

They found that:

  • There needs to be a better way of identifying carers
  • Co-ordinated and improved communication from the hospital to the carer was important
  • Consistent information was needed about the care package and medication
  • Carers weren’t always provided with the support they needed to care for the person coming out of hospital
  • The importance of support from the GP
  • Consideration of carer transport and hospital pharmacy delays

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General details

Report title 
Carer experience of hospital discharge
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Monday, 20 June, 2022
Date evidence capture began 
Wednesday, 8 December, 2021
Date evidence capture finished 
Tuesday, 22 February, 2022
Key themes 
Communication between staff and patients
Discharge
Food and nutrition
Medication
Quality of care
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
Primary research method used 
Focus group
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Discharge lounge
Inpatient care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
32
Age group 
18-24 years
25-64 years
65-85 years
85 +
Gender 
Female
Male
Ethnicity 
Asian / Asian British
Black/ African / Caribbean / Black British
White
Sexual orientation 
Heterosexual
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.