Summary of report content
Following discussions with NHS Halton CCG and the two GP Federations covering Halton (later the Primary Care Networks) it was agreed that it would be a good time to review the progress of Care Navigation after its first year of operation.
The online survey went live in November 2019 and ran for four weeks, during which time our staff and volunteers visited each of the GP practices and spoke with patients attending on the day. Healthwatch received 245 responses to the survey.
From the feedback and responses to our survey it would appear that patients understand the general principle and operation of Care Navigation. We found that people are largely comfortable discussing details of their condition with the GP receptionist, even though a significant number expressed disagreement with the practice in principle.