Care homes project launch event report

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Summary of report content

Healthwatch Sutton uses a survey called ‘What matters to you?’ to capture local people’s views and experience of health and social care. As part of this survey, Healthwatch Sutton asked people to identify their priority area in relation to health and social care (e.g. GP services). They use this information to develop the priorities for our work programme. The quality of care homes in Sutton has consistently been a theme emerging high in local people’s priorities. Healthwatch Sutton held an event to gather the views of local people, our members and professionals about care homes. They invited anyone who had an interest in care homes in Sutton. This included their members and people who worked in the local voluntary and community sector. Healthwatch Sutton specifically targeted leads for care homes from Sutton Council and Sutton Clinical Commissioning Group. Approximately 40 people attended the event. Following the presentations, Healthwatch Sutton carried out two exercises with participants to find out their views about care homes and to identify how we might approach visiting care homes. These were: exercise 1 – ‘What does good care home care look like?’ exercise 2 – ‘What should Healthwatch look for and ask when visiting care homes?’ Healthwatch Sutton will be using all of the feedback that we have received to further develop the tools and the methodology to deliver this project.

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General details

Report title 
Care homes project launch event report
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Monday, 3 December, 2018
Date evidence capture began 
Monday, 3 December, 2018
Date evidence capture finished 
Monday, 3 December, 2018
Type of report 
Key themes 
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.