Care Homes during Covid: Care staff perspective

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Summary of report content

Healthwatch Somerset conducted a focus group with a local care home to gather insight about the challenges faced by care home staff during the COVID-19 pandemic. 

They found that staff felt anxious about the safety of those they care for and the reputation of the home if someone was to contract the virus. PPE provision was not an issue and local community offered great support. The care home felt well supported by local GPs and the council's social care services. Staff had to manage concerns about their own health as well as the health of residents, so regular staff communications and support was essential. Most residents adapted relatively well to changes at the home with the support of care staff and relatives, but some were scared, and for some PPE was disconcerting. The staff thought it is important to test early and to learn from precious experiences so that they are better prepared. 

No recommendations were made in this report. 

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General details

Report title 
Care Homes during Covid: Care staff perspective
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Wednesday, 30 September, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.