Care homes during COVID 19

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Summary of report content

This report presents the experiences of 35 care home residents and their relatives, and 57 care home staff, during the COVID-19 pandemic. Healthwatch Barking and Dagenham used surveys to gather these experiences.

This report is an independent evaluation of the experience of people using and working in care homes on Barking during the height of the pandemic.

Healthwatch Barking and Dagenham found that communicating clearly with residents and their families about policies and procedures to ensure continued health of residents, reassured residents and their families. Also important was enabling care home residents to communicate with loved ones and establishing guidelines for safe visits. Hospital discharge was an issue for care home staff and relatives of residents, as was access to PPE for staff.

Healthwatch Barking and Dagenham made a number of recommendations in this report.

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General details

Report title 
Care homes during COVID 19
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Tuesday, 24 August, 2021
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
If this work has been done in partnership, who is the partner? 
London Borough of Barking & Dagenham Adult Social Care Quality and Improvement Team
Primary research method used 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
85 +
Asian / Asian British
Black/ African / Caribbean / Black British
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.