Care home website review

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Summary of report content

Healthwatch Luton conducted a review of 39 private care home websites between 8th and 16th August 2020.

The report found that 7 of the care homes did not have a website and 21 did not have a Facebook page. Of the websites reviewed, 14 had information about coronavirus and 12 had information about the changes to visiting. 34 websites did not include specific details of how to make a complaint or compliment.

A numebr of recommendations were made in the report. 

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General details

Report title 
Care home website review
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 8 October, 2020
Date evidence capture began 
Saturday, 8 August, 2020
Date evidence capture finished 
Sunday, 16 August, 2020
Type of report 
Key themes 
Communication between staff and patients
Complaints procedure
Digitalisation of services
Health promotion
Holistic support
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.