Summary of report content
Healthwatch Kent and Kent Community Health Foundation Trust (KCHFT) worked together in partnership to gather experiences from patients who are currently receiving nursing care at home. During 2014 Healthwatch Kent designed bespoke materials and methods for people using KCHFT’s services to make a comment or get in touch with Healthwatch. Nursing teams in Thanet & Canterbury were provided with sealed envelopes to distribute to their patients. 300 patient packs were distributedby KCHFT staff. A total of 25 responses were returned. The feedback overall was positive. People are experiencing the service as ‘patient centred’ and that reflects strong communication and involvement of the patients in decisions about their care. No recommendations were made and no response from the commissioner was provided.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.