Care at Home in Thanet and Canterbury Report 2014

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Summary of report content

Healthwatch Kent and Kent Community Health Foundation Trust (KCHFT) worked together in partnership to gather experiences from patients who are currently receiving nursing care at home. During 2014 Healthwatch Kent designed bespoke materials and methods for people using KCHFT’s services to make a comment or get in touch with Healthwatch. Nursing teams in Thanet & Canterbury were provided with sealed envelopes to distribute to their patients. 300 patient packs were distributedby KCHFT staff. A total of 25 responses were returned. The feedback overall was positive. People are experiencing the service as ‘patient centred’ and that reflects strong communication and involvement of the patients in decisions about their care. No recommendations were made and no response from the commissioner was provided.

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General details

Report title 
Care at Home in Thanet and Canterbury Report 2014
Local Healthwatch 
Healthwatch Kent
Date of publication 
Sunday, 1 June, 2014
Date evidence capture began 
Sunday, 1 June, 2014
Date evidence capture finished 
Sunday, 1 June, 2014
Type of report 
Patient experience
Key themes 
Communication between staff and patients
Quality of care
Quality of treatment
Staff training
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Kent Community Health Foundation Trust (KCHFT)
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.