Care home staff feedback during Covid-19

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Summary of report content

Healthwatch Leeds Over the period July to September 2020, we ran a survey to find out how care home staff felt things had been going since the pandemic began. We wanted to know what they thought had gone well and what had not gone so well at the care homes where they worked. We also asked them if they had any suggestions about how to make things better now and in the future for care home staff, residents and relatives.  They received 117 responses.

Staff felt that teamwork had been exceptional during the pandemic – they had gone above and beyond the call of duty to deliver quality care in challenging circumstances.  They felt that PPE provision and good infection control measures contributed to the safety of residents and staff working in care homes.

Good communication and support from management was important, particularly when they acted swiftly. Other positive elements mentioned by respondents were staff working hard to keep people safe when outbreaks occurred, training and support received from outside external organisations and a minimal loss of life.

Respondents also mentioned things that could be improved. Better access to Covid testing was a key theme, along with clearer guidance and quicker access to PPE.  People felt that care workers should be given more recognition to improve staff morale, including an increase in pay. 

Respondents were keen to emphasize the importance of care homes learning from their experience of the pandemic.

The report concludes with four key learning points, about including workers in the learning process, the need to celebrate care workers, sharing good practice about managers who have supported their staff well and integrating care homes better into the wider health and care system.

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General details

Report title 
Care home staff feedback during Covid-19
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Wednesday, 5 May, 2021
Date evidence capture began 
Monday, 6 July, 2020
Date evidence capture finished 
Wednesday, 16 September, 2020
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.