Care home report: sharing good practice and suggestions

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Summary of report content

Healthwatch Derbyshire undertook research into the impact of the Covid-19 pandemic on the staff and residents of care homes and their relatives.  They developed a survey to which 90 people responded during the period 26 October to 16 November 2020.  . Additional internet-based research was conducted by examining the websites and public Facebook pages of local care homes to highlight good practice currently taking place, and share this with both commissioners and providers of services.

Feedback received identified five key areas; these are detailed in the following sections of the report:

1. Care home visiting – to be maintained, by all means possible, to ensure the physical and mental wellbeing of both residents and their loved ones.

2. Contact between residents and their family and friends – is essential to maintain personal relationships. Guidance, policies and procedures should be in place to support care homes to ensure this is provided in a personalised way, providing reasonable adjustments where appropriate.

 3. Communication between care homes and their residents’ family and friends – is vital in ensuring families are kept informed about current regulations and updated about the welfare of their loved ones. Some care homes have been successful by introducing a wide range of methods to keep families updated whereas others may need help and support to do this. Guidance, policies and procedures should be in place to support care homes to ensure this is provided in a personalised and standardised way.

4. The wellbeing of care home residents – is the cornerstone of good quality care. We have shared many examples of how this has been achieved. However, there will be further examples that we are not aware of.

5. Recognition of the dedication of the care home staff - care home staff have worked tirelessly, and made many sacrifices, to ensure the safety and happiness of their residents during the pandemic and should be highly commended for this.

Recommendations included considering the suggestions for improvements made within the report and make a minimum of ten pledges to help improve the experience of residents and their relatives and friends under the current conditions.

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General details

Report title 
Care home report: sharing good practice and suggestions
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Tuesday, 13 April, 2021
Date evidence capture began 
Monday, 26 October, 2020
Date evidence capture finished 
Monday, 16 November, 2020
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Lifestyle and wellbeing
Quality of staffing
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.