Care home life - what it's really like! Springfield House

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Summary of report content

The ‘Care home life – What it’s really like!’ visit took place on the 5th February 2019 and was carried out by Healthwatch Sunderland staff who are trained so that they can effectively capture the resident’s experience. Due to the capacity of the majority of the residents, the Healthwatch Team were only able to support two residents to partially complete the survey. The team received six staff, seven friends and relative surveys back and one from the GP, which is aligned to the home. Healthwatch Sunderland were very positive about all of the following indicators of good care at Springfield House: 1. A strong visible management 2. Staff with time and skills to do their jobs 3. Good knowledge of each individual resident and how their needs may be changing 4. A varied programme of activities 5. Quality, choice and flexibility around food and mealtimes 6. Ensuring residents can regularly see health professionals such as GPs, Dentists, Opticians, Chiropodists, Audiologists etc. 7. Accommodate residents’ personal, cultural and lifestyle needs 8. Provide an open environment where feedback is actively sought and used 9. Provide a physical environment which is suitable for the needs of the residents.

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General details

Report title 
Care home life - what it's really like! Springfield House
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Sunday, 31 March, 2019
Date evidence capture began 
Friday, 15 February, 2019
Date evidence capture finished 
Friday, 15 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff training
Healthwatch reference number 

Methodology and approach

Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.