Care Home Life - What it's really like! Evaluation January 2020

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Summary of report content

Healthwatch Sunderland conducted a series of Enter and View visits to care homes in 2019. This report is a summary of their findings and highlights the good practice. The results are based on feedback from 168 residents, 185 friends and relatives and 319 staff.

The report found that staff felt they had the appropriate skills to do their job and residents had regular access to health professionals. However, there were some areas of improvement including flexibility around mealtimes and accommodating personal, cultural and lifestyle needs. Good practice was identified through the care homes, such as choice of food, reliable laundry service, and picture menus. 

The report is aimed at commissioners and service providers to support continuous improvement amongst all care home services. 

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General details

Report title 
Care Home Life - What it's really like! Evaluation January 2020
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 21 January, 2020
Date evidence capture began 
Monday, 3 June, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.