Care home life: what it's really like! Ashlea Lodge Care Home

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Summary of report content

The ‘Care home life – What it’s really like!’ visit took place on the 15th January 2019 and was carried out by Healthwatch Sunderland staff who are trained so that they can effectively capture the resident’s experience. At the time of our visit there were 27 residents living in the home. Due to the capacity of the majority of the residents, the Healthwatch team were only able to support 2 residents to fully complete the survey. The team received 6 staff and 4 relative surveys back. The main findings were: The manager was visible within the care home, provided good leadership to staff and had the right experience for the job. There was both positive and negative feedback about the training, motivation and resources of staff. Staff were familiar with resident’s histories and preferences and had processes in place for how to monitor changes in health and wellbeing. The home didn’t provide a wide range of activities for in the home and didn’t support residents in taking part in activities outside the home. Residents were offered a good range of meal choices and those that might struggle to eat and drink including between mealtimes were given adequate support to do this. Residents were as able to promptly see a health professional as they would have when living in their own home. There was both positive and negative feedback about the home’s ability to meet residents cultural, religious and lifestyle needs as well as their care needs. The home had adequate systems for residents and relatives to influence what happens in the home and had a clear complaints procedure. It was clear that the care home was suitable for their resident’s needs.

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General details

Report title 
Care home life: what it's really like! Ashlea Lodge Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Sunday, 31 March, 2019
Date evidence capture began 
Tuesday, 15 January, 2019
Date evidence capture finished 
Tuesday, 15 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.