Care at Home Experiences, Isle of Wight

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Summary of report content

A questionnaire was compiled, covering topics identified from national reports, and through analysis of the public’s feedback to Healthwatch Isle of Wight. 180 people responded - predominantly users of care at home; most others who took part were family members of care recipients. The majority of participants rated care highly, with many positive comments about the attitudes of care staff, organisational support from care agencies, and help from individual members of the Isle of Wight Council’s social care team. The process of arranging care was most often assisted by a social worker. Whilst many rated this positively, others encountered difficulties, especially people obliged to fund their own care. Alongside positive experience of care staff, some participants mentioned poor communication skills and a lack of awareness of dementia. Competence also varied in food preparation. There were a number of comments on erratically-timed care visits, and frequent changes of care staff. Some participants said they had been kept well-informed about which care staff would be visiting, others less so. Experience varied of communication with care agencies and the ease of resolving any problems. Recommendations; greater access is needed to sources of support to arrange and review care, for individuals deemed responsible for their own funding. An urgent review should take place of information, correspondence and communication between people arranging or using care at home and the Isle of Wight Council’s social care department. Training requirements for care staff should be systematically identified by commissioners with regard to matters highlighted in this report. Mechanisms need to be further developed to allow for quality standards of providers to be rated by recipients of care.

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General details

Report title 
Care at Home Experiences, Isle of Wight
Local Healthwatch 
Healthwatch Isle of Wight
Date of publication 
Sunday, 1 January, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Thursday, 6 July, 2017
Type of report 
Patient experience
Key themes 
Continuity of care
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Home care / domiciliary care
Respite care

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.