Care during Covid-19: A carers perspective

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Summary of report content

Healthwatch Gloucestershire wanted to understand the impact of the pandemic on carers, both paid and unpaid. They held several focus groups, speaking to 26 carers in total.

Healthwatch asked a series of questions designed to understand how well carers and cared-for people were coping, the challenges they face, what has been helpful and the outcomes they experience.

They found that carers felt a sense of community and valued mutual support.  The lack of health and care services has been challenging for unpaid carers.

Life online, including virtual appointments, has helped some people. Nevertheless, digital exclusion was keenly felt in places.

An over-reliance on the carer by loved ones and professionals, was a concern for some.

An appreciation of friendship, nature, and a slower pace of life has come to the fore.

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General details

Report title 
Care during Covid-19: A carers perspective
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Thursday, 17 September, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Lifestyle and wellbeing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.