Care in the Corridor at the Worcestershire Royal Hospital Survey ReportDownload (PDF 1.18MB)
Summary of report contentHealthwatch Worcestershire visited Worcestershire Royal Hospital and spoke to patients using accident and emergency and medical assessment units in February to March 2017. They spoke to 119 people being cared for in corridors and created a report. The main findings were: - Half of the people that they spoke with had been in the corridor for more than 4 hours. - most patients had not been given any information about being in the corridor. Many did not know the name of the person looking after them. - Most people had not been told how long they might be waiting in the corridor. Some patients did not know why they were waiting. - People told them that it was difficult to sleep and rest in the corridor areas because of noise and bright lighting. They have asked the hospital to tell people what their plans are to make sure that national standards for A&E are met and when this will happen. They have also asked them to tell people what they will do about all of the improvements set out, and if they are not going to do anything why this is the case. There were 38 recommendations in all.
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Care in the Corridor at the Worcestershire Royal Hospital Survey Report
Date of publication
Wednesday, 28 June, 2017
Date evidence capture began
Monday, 13 February, 2017
Date evidence capture finished
Sunday, 26 March, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Urgent and emergency care services
Accident & emergency
Urgent care services
Conditions or diseases
Injuries, accidents and wounds
Types of disabilities
Types of long term conditions
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?