Can patients with a clinical need access emergency General Practice appointments in Birmingham

Download (PDF 1.88MB)

Summary of report content

This report was written by Healthwatch Birmingham following feedback about access to emergency GP appointments. The report was published January, 2017. It is based on feedback provided to the Healthwatch feedback centre, comments gathered by engagement, as well as follow up conversations with GPs. A total of 66 people’s comments were captured. A further 72 GPs commented on feedback for the report. Overall people felt they should be seen more easily when describing their condition as urgent. The responses by GPs give detail as to what the challenges are to achieving this. While a set of recommendations is not made, the report comments were shared with GPs and their responses included.

Would you like to look at:

General details

Report title 
Can patients with a clinical need access emergency General Practice appointments in Birmingham
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Friday, 13 January, 2017
Date evidence capture began 
Friday, 1 July, 2016
Type of report 
Report
Key themes 
Booking appointments
Staff levels
Healthwatch reference number 
Rep-5630

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Structured interview
Survey
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
66
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.