CAMHS report

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Summary of report content

Healthwatch Manchester undertook research to find out people’s experiences of accessing Children and Adolescent Mental Health Services (CAMHS).

The research showed a disparity between the information they received in their Freedom of Information (FOI) requests and the experiences outlined by their respondents, particularly around waiting times.

They found that their respondents’ overall sentiment towards the service was negative. One area that received a lot of negative feedback was the transition process out of the service, with several respondents feeling that they were simply dropped by the system once they reached the age limit.

It was difficult for Healthwatch to secure support from local schools when they attempted to engage them on this issue. They heard back from only one teacher anonymously.

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General details

Report title 
CAMHS report
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Monday, 13 June, 2022
Date evidence capture began 
Tuesday, 1 June, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Continuity of care
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.