Burtonwood GP access report 2020

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Summary of report content

Healthwatch Warrington undertook a survey of access to GP services for the residents of Burtonwood, a village on the borders of Warrington and St Helens.  They undertook a survey of local residents and received 183 responses.

Most people (73%) experienced difficulties in getting through to their GP practice on the phone.  79% of respondents found it difficult to get to appointments and 82% weren’t happy with surgery opening times.  More than three-quarters hadn’t accessed out of hours services.

The respondents were confused that GP services in a Warrington village were operated by St Helens CCG.  Although there are services set up in the Burtonwood area, the opening times are not sufficient and when they are able to get appointments they are normally in the other practices situated in St Helens, Earlestown or Newton Le Willows.  This caused issues as access to the town via public transport is poor and although the community bus goes some way to ease the situation it isn’t available all the time. There were concerns that new housing planned for the village would only make matters worse.

There were 5 recommendations to improve access to GP services in Burtonwood.

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General details

Report title 
Burtonwood GP access report 2020
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Wednesday, 4 March, 2020
Date evidence capture began 
Friday, 1 November, 2019
Date evidence capture finished 
Saturday, 30 November, 2019
Type of report 
Key themes 
Booking appointments
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.