Brook Milton Keynes Young person's mental and sexual health service review

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Summary of report content

This report contains feedback from young people about services provided by Brook Milton Keynes It was obtained from two sources : An outreach session with the Healthwatch Officer for Children and Young People, undertaken at Stantonbury Campus. An inspection visit The group felt that Brook is providing all young people in Milton Keynes with a good service and that young people appreciate that such a service is available to them. The points for improvement suggested by the young people are:  That more males are encouraged to use the service  That some areas could do with painting.  That a box for the ‘how did we do’ sheets could be put on the reception desk.  That reception staff consider how they phrase their request for young people to provide information on the registration form so that it feels more like asking them what they want.  That some of the posters on the walls should be updated.  That the opening times on the website would be better displayed on a 12 hour clock with am/pm rather than using a 24 hour clock

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General details

Report title 
Brook Milton Keynes Young person's mental and sexual health service review
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Wednesday, 1 February, 2017
Date evidence capture began 
Friday, 11 November, 2016
Date evidence capture finished 
Thursday, 23 February, 2017
Type of report 
Report
Key themes 
Access
Admission
Booking appointments
Building and facilities
Communication between staff and patients
Consent to care and treatment
Decor
Engagement
Health promotion
Information providing
Integration of services
Quality of appointment
Quality of care
Quality of staffing
Service closure
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1078

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Engagement event
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Sexual health
Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service

Details about conditions and diseases

Types of disabilities 
Mental health

Details of people who shared their views

Number of people who shared their views 
44
Age group 
All people under the age of 18
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
All care professionals
Receptionists
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.