Brook Milton Keynes Young person's mental and sexual health service reviewDownload (PDF 319KB)
Summary of report contentThis report contains feedback from young people about services provided by Brook Milton Keynes It was obtained from two sources : An outreach session with the Healthwatch Officer for Children and Young People, undertaken at Stantonbury Campus. An inspection visit The group felt that Brook is providing all young people in Milton Keynes with a good service and that young people appreciate that such a service is available to them. The points for improvement suggested by the young people are: That more males are encouraged to use the service That some areas could do with painting. That a box for the ‘how did we do’ sheets could be put on the reception desk. That reception staff consider how they phrase their request for young people to provide information on the registration form so that it feels more like asking them what they want. That some of the posters on the walls should be updated. That the opening times on the website would be better displayed on a 12 hour clock with am/pm rather than using a 24 hour clock
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Brook Milton Keynes Young person's mental and sexual health service review
Healthwatch Milton Keynes
Date of publication
Wednesday, 1 February, 2017
Date evidence capture began
Friday, 11 November, 2016
Date evidence capture finished
Thursday, 23 February, 2017
Type of report
Building and facilities
Communication between staff and patients
Consent to care and treatment
Integration of services
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Types of disabilities
Number of people who shared their views
All people under the age of 18
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?