Bristol GP Survey

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Summary of report content

In September 2019, Healthwatch Bristol undertook a survey to capture the experience of people about 47 GP surgeries across the city. They found that it is becoming increasingly difficult for people to get an appointment to see a doctor, particularly their own named GP. Some people have to wait up to four weeks to see their GP and that waiting times in surgery waiting rooms have also increased. The report also found that people prefer to see their GP face to face although a large number of people said that they were happy with the telephone consultation service and that it was very convenient for minor health concerns. People were concerned about the triage systems run by the receptionists as they did not feel confident in sharing their personal information with anyone other than the GP. Concerns about GP practice mergers were also raised, especially for the people with disabilities. The report made recommendations and contains responses from the providers.

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General details

Report title 
Bristol GP Survey
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Monday, 30 September, 2019
Date evidence capture began 
Friday, 17 January, 2020
Date evidence capture finished 
Friday, 17 January, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Car parking access
Car parking charges
Digitalisation of services
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4946

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
360
Age group 
All
Gender 
Not known
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.