Summary of report content
Healthwatch Thurrock carried out research to gather the views of children and young people, carers and parents about their experiences of using the Brighter Futures services. Brighter Futures early help service is an integrated service encompassing Health Visiting, School Health, targeted support and a range of health interventions for children, young people and their families. This work was requested by the Brighter Futures Board, with the aim of using the information and feedback gathered to shape services going forward. This research was carried out through the use of a survey, in both paper and online formats. The survey focused on several areas including:
- The service accessed
- The sessions accessed
- Referral route
- How supportive and good the service was
- What could have been better
- Invitation to make suggestions for improvement.
Overall the impact of Children’s Services was very positive. Lesser information was given by receivers of Prevention and Support services, however, there were no negatives measured around support for any service. Collectively the survey responses painted a picture of support, value and usefulness of all activities and gathered some ideas for improvement to the current offer. The report contains a comprehensive list of suggested improvements from the survey respondents.