Brighter Futures report

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Summary of report content

Healthwatch Thurrock carried out research to gather the views of children and young people, carers and parents about their experiences of using the Brighter Futures services. Brighter Futures early help service is an integrated service encompassing Health Visiting, School Health, targeted support and a range of health interventions for children, young people and their families. This work was requested by the Brighter Futures Board, with the aim of using the information and feedback gathered to shape services going forward. This research was carried out through the use of a survey, in both paper and online formats. The survey focused on several areas including:

  • The service accessed
  • The sessions accessed
  • Referral route
  • How supportive and good the service was
  • What could have been better
  • Invitation to make suggestions for improvement.

Overall the impact of Children’s Services was very positive. Lesser information was given by receivers of Prevention and Support services, however, there were no negatives measured around support for any service. Collectively the survey responses painted a picture of support, value and usefulness of all activities and gathered some ideas for improvement to the current offer. The report contains a comprehensive list of suggested improvements from the survey respondents.

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General details

Report title 
Brighter Futures report
Local Healthwatch 
Healthwatch Thurrock
Date of publication 
Sunday, 1 September, 2019
Type of report 
Key themes 
Communication between staff and patients
Health inequalities
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Brighter Futures
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Baby clinic
Health visitor
Social care services 
Children services

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.