A brief look - Audiology services

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Summary of report content

Healthwatch Stoke-on-Trent created a report to look at experiences from people in the area with mild to moderate hearing loss of a change in audiology providers and to look at opportunities for service improvement. Experiences and opinions were collected from the Healthwatch Stoke online feedback centre and via a survey. There were 47 survey responses and a response through the feedback centre. Concerns reported include: - Waiting times - Difficulties accessing the service, particularly if transport is an issue or disability is a factor. - Batteries for hearing aids, especially access to a number of them so repeated visits to a supplier can be avoided. Healthwatch Stoke-on-Trent made 5 recommendations in the report:  An adequate amount of batteries to be dispensed to patients who may struggle to access services, such as those with caring responsibilities.  Suppliers of batteries should consider the wearers usage pattern.  Patients to be fully supported to access services, including prompt home visits where necessary.  Patients to be fully informed of changes as they occur to allow them to make any adjustments they deem necessary. This could include the CCG website for example.  Waiting times need to be addressed and reviewed as user habits may cause movement between venues. There is no provider response included in the report.

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General details

Report title 
A brief look - Audiology services
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Tuesday, 20 March, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Complaints procedure
Health and safety
Health inequalities
Information providing
Lifestyle and wellbeing
Patient records
Quality of treatment
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Other services 
Equipment service

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.