Summary of report contentHealthwatch Stoke-on-Trent created a report to look at experiences from people in the area with mild to moderate hearing loss of a change in audiology providers and to look at opportunities for service improvement. Experiences and opinions were collected from the Healthwatch Stoke online feedback centre and via a survey. There were 47 survey responses and a response through the feedback centre. Concerns reported include: - Waiting times - Difficulties accessing the service, particularly if transport is an issue or disability is a factor. - Batteries for hearing aids, especially access to a number of them so repeated visits to a supplier can be avoided. Healthwatch Stoke-on-Trent made 5 recommendations in the report: An adequate amount of batteries to be dispensed to patients who may struggle to access services, such as those with caring responsibilities. Suppliers of batteries should consider the wearers usage pattern. Patients to be fully supported to access services, including prompt home visits where necessary. Patients to be fully informed of changes as they occur to allow them to make any adjustments they deem necessary. This could include the CCG website for example. Waiting times need to be addressed and reviewed as user habits may cause movement between venues. There is no provider response included in the report.
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A brief look - Audiology services
Date of publication
Tuesday, 20 March, 2018
Type of report
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of treatment
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Conditions or diseases
Ear nose and throat conditions
Types of disabilities
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?