Summary of report contentHealthwatch Blackpool conducted a review of the patient experience of 5 outpatients clinics at the Blackpool Victoria Hospital. The team spoke with 64 people, collecting 47 completed surveys over 2 days visiting the sites. The review examined patients experience of waiting times for appointments, the waiting room environment, availability of information, prevalence of cancelled or rescheduled appointments, patient experience of finding the clinic and checking in, and the attitudes of staff. The majority of patients found the system for booking or rescheduling appointments easy to use and received an appointment in a satisfactory time. However, they reported that they were not given a choice of hospital and experienced delays to be seen after checking in. There was a lack of information in the clinic’s waiting room. The patients felt that the staff work hard and treat them with respect and dignity. The report did not make any recommendations and did not include a response from the service provider.
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Blackpool Victoria Hospital Outpatients Consumer Review
Date of publication
Friday, 27 November, 2015
Date evidence capture began
Monday, 17 August, 2015
Date evidence capture finished
Tuesday, 18 August, 2015
Type of report
Car parking access
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Secondary care services
Ear, nose and throat
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?