Blackpool Victoria hospital accident and emergency department patient engagement day

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Summary of report content

This report was written by Healthwatch Blackpool, it was published in February 2017. It is based on comments collected through a survey at a local accident and emergency department. A total of 15 people including patients and relatives filled out a survey for this report. The sentiment was mostly positive. There were some comments related to waiting times and wanting to know what was happening during long waits. Recommendations were made as part of this report. A response has been attached from the provider.

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General details

Report title 
Blackpool Victoria hospital accident and emergency department patient engagement day
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Wednesday, 1 February, 2017
Date evidence capture began 
Friday, 20 January, 2017
Date evidence capture finished 
Friday, 27 January, 2017
Type of report 
Report
Key themes 
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5639

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.