Black women's health and family support. How do carers find out about local services -report, Tower Hamlets

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Summary of report content

BWHAFS responded to Healthwatch and the Clinical Commissioning Group’s (CCG) appeal to clarify how women of Somali heritage learn about and access health services. One-to-one and group surveys were undertaken with 30 hard-to-reach older female carers of Somali heritage at the lunch club, lifelong learning and Care Outreach programmes. Engagement took place with regards to their current concerns, patterns for accessing health services, their health and caring needs and priorities. The following barriers were identified: • Language Constraints • Internet Constraints • Sourcing Health, Welfare and Social Information Recommendations: • Women (traditionally the primary health and caring providers in families), to be targeted for the dissemination of key health messages • Important health messages be promoted by the CCG and Healthwatch through a range of approaches including o Partnership supporting grassroots services o Outreaching and engaging with hard-to-reach women and carers such as those of Somali heritage who prioritise oral traditions of communication and have limited reading, digital and English language skills but could benefit from health awareness activities and health talks which can be provided through statutory/voluntary sector team efforts • Health messages to be promoted through TV channels and touch screens at GP services in appropriate community languages so as to reach disenfranchised women and families through a range of approaches • CCG and Healthwatch continue to work in partnership with small organisations to undertake further research into the changing needs of the Borough’s most vulnerable women and carers to support them in maintaining good health and manage their own and wider family members’ chronic health issues to ensure residents are healthier, happier and more resilient as a result of early health and community interventions.

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General details

Report title 
Black women's health and family support. How do carers find out about local services -report, Tower Hamlets
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Tuesday, 7 July, 2015
Date evidence capture began 
Tuesday, 7 July, 2015
Date evidence capture finished 
Tuesday, 7 July, 2015
Type of report 
Key themes 
Information providing
Lifestyle and wellbeing
Other information of note about this report 
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Clinical Commissioning Group - Tower Hamlets
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
End of life care
Mental health services 
Depression and anxiety service

Details of people who shared their views

Number of people who shared their views 
Other ethnic group
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.