Black, Minority and Ethnic access to health and social care

Download (PDF 477KB)

Summary of report content

In 2015 Healthwatch Cornwall conducted research to collect feedback from black, minority and ethnic (BME) patients on their experiences with different health and social care services. The team also received information from professionals. They collected feedback from 50 participants in total. The report noted that it would be beneficial to obtain feedback from a larger group of people. The report noted that 62% of the comments received were positive. In the report, 8 different trends were identified. These were general comment, booking, registration, support, timing, language, quality, security/conduct, and staff attitude. The trend that received the most relative negative comments was language with a focus on ineffective communication. The trend that received the most positive comments relatively was quality with many respondents commenting that they were happy with the quality of their care. The report made 3 recommendations, with a focus on ensuring there is adequate time to accommodate differences in language when the patient does not speak English as their first language. The report also indicated that it would be beneficial to conduct further focused work.

Would you like to look at:

General details

Report title 
Black, Minority and Ethnic access to health and social care
Local Healthwatch 
Healthwatch Cornwall
Date of publication 
Monday, 1 June, 2015
Date evidence capture began 
Monday, 1 June, 2015
Date evidence capture finished 
Monday, 1 June, 2015
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Information providing
Interpreters
Quality of care
Staff attitudes
Support
Other information of note about this report 
BME
Healthwatch reference number 
Rep-5381

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Accident & emergency

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
50
Age group 
Not known
Gender 
Not known
Ethnicity 
Mixed / multiple ethnic groups
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.