Black and Minority Ethnic communities GP registration and accessibility review, Darlington

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Summary of report content

Healthwatch Darlington created this report which focuses on how accessible GPs are to Black and Minority Ethnic (BME) communities in Darlington and patients with sight and/or hearing impairment. A member of the BME community is defined as someone who is not White British. The review focusses on the difficulties BME community members have in registering with a GP in Darlington, the support and standard of care they are given when using their GP surgery, and the provisions in place to address language barriers for BME patients. Healthwatch Darlington took the opportunity to explore this area after it was brought to their attention by Darlington Assistance for Refugees (DAR). DAR related the experience of an Arabic family of five children who tried to register at a GP surgery in Darlington, they were given a registration form in English to fill out and sent away. Despite speaking limited English, they were not given any translated documents or support in filling out the forms. The Borough of Darlington has a resident population of around 106,000 people made up of approximately 51% female and 49% male. The ethnic population according to a 2011 census from the Office for National Statistics (ONS) states that only 3.8% of Darlington’s population is made up of BME communities. There has been no recent update on figures but Healthwatch Darlington state that it is expected that this population figure will have increased due to immigration and refugees.

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General details

Report title 
Black and Minority Ethnic communities GP registration and accessibility review, Darlington
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Tuesday, 10 July, 2018
Date evidence capture began 
Tuesday, 10 July, 2018
Date evidence capture finished 
Tuesday, 10 July, 2018
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Consent to care and treatment
Diagnosis
Health inequalities
Health protection
Information providing
Interpreters
Quality of care
Quality of treatment
Staff training
Support
Other information of note about this report 
BME
Healthwatch reference number 
Rep-6933

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
11
Age group 
Not known
Gender 
Not known
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.