The Big Dental Check-Up

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Summary of report content

Healthwatch Halton contacted all local dental practices, by email and phone, to get an accurate picture regarding appointment availability and waiting times. They found that none of the local dental practices they heard from were taking on new NHS patients. Following this they ran a short online questionnaire, to gather feedback from residents who had either accessed or attempted to access dental care since March 2020.

The report highlights the issues local people have been facing while trying to access NHS dental treatment, including:

  • access to routine and urgent dental care
  • difficulty affording private dental care
  • impact on people due to lack of timely dental care
  • travelling to dental practices
  • clarity of costs
  • lack of access for children

Healthwatch Halton have made six clear recommendations for dental providers to improve the current issues with NHS dentistry.    


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General details

Report title 
The Big Dental Check-Up
Local Healthwatch 
Healthwatch Halton
Date of publication 
Monday, 4 April, 2022
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Tuesday, 30 November, 2021
Key themes 
Cost of services
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.