Summary of report contentDuring 2018/2019, Healthwatch Derbyshire were re-commissioned by Derbyshire County Council (DCC) to conduct a range of unannounced visits to 13 of their 26 residential services across the county. The service profile and range included 11 services supporting older persons and two services supporting people who have learning disabilities/ difficulties. This bi-annual summary report collates the findings gathered across the range of visits undertaken on the specific dates as set out in Section 2 of this report. The summary of key data and findings across all visits includes: Each visit on average took approximately three and three-quarter hours to undertake. Observations by ARs generally included the full range of residents/clients and staff present during the visit, plus any visitors who were present. Due to the nature of the capacity limitations of many residents/clients, discussions and/or questionnaire-based interviews were restricted. In total:- (i) 21 individual residents/clients were engaged with and participated within their capacity in responding to questionnaire-based interviews. Many other residents in each setting were observed (ii) 13 relatives/friends participated in questionnaire-based interviews (iii) 24 members of staff participated in questionnaire-based interviews. Healthwatch findings were generally comparable to the previous reports issued with good overall care standards maintained and a range of individual improvements noted. Healthwatch findings were mostly aligned with the current CQC’s published reports positive findings. Residents and relatives continue to consistently express an appreciation of the high quality of care experienced and confidence in the staff delivering care. Residents felt safe and both residents and relatives felt confident in raising concerns if they had any. Building maintenance (internal and external) was generally noted to be of a high standard. Home reports reflected some concerns with organised programmes of activity with five of the seven homes indicating the wish for a greater range and frequency to be offered. Residents continue to speak positively about the quality of food/meals received and the choices offered. Improvements in the maintenance of the garden areas were noted across the homes. This report contains 8 recommendations in specifically around equipment, staff training, activities and the environment.
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Bi-annual enter and view summary report
Date of publication
Wednesday, 7 November, 2018
Date evidence capture began
Friday, 27 July, 2018
Date evidence capture finished
Wednesday, 7 November, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?