Better Care Together (STP) engagement, South Cumbria and Morecambe Bay

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Summary of report content

In early 2018 Healthwatch Cumbria and Healthwatch Lancashire were commissioned by representatives from the Better Care Together (BCT) Programme for Morecambe Bay to work as a Local Healthwatch Collaborative (LHC) to explore people’s views on the current challenges facing healthcare services across Morecambe Bay. The LHC was to engage with and gather feedback and ideas on what people think could be done to address the challenges facing Morecambe Bay’s healthcare services. The BCT programme was set up in 2015 with the aim of reviewing health and social care services to help enable people to be as healthy as possible by getting communities more involved in managing their own health and wellbeing. The review is being led by ten health and care organisations across South Cumbria and Morecambe Bay. Healthwatch Cumbria and Healthwatch Lancashire visited nine locations across Morecambe Bay and South Cumbria in the ‘Chatty Van’ mobile vehicle, and ran an online survey, to gather feedback on the challenges facing Morecambe Bay’s healthcare services and get ideas for addressing those challenges. The challenges covered areas where the BCT were struggling to find solutions. These were around Prevention, attracting new staff in to the NHS, out of hospital care/ discharge planning, and waste or duplication within the system. The 'Chatty Van' had people rank a variety of options to tackle the issues, and then had them list the pros and cons of their preferred option. This gave a good understanding of what people wanted to see, and also provided some practical suggestions for ways to think around the issue, or act on it. The report was provided to BCT and will help them plan future services. It is noted that if there are any significant changes to be made then approval would need to be sought from NHS England. There may also be further engagement or consultation depending on what is decided following the feedback gathered from this engagement.

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General details

Report title 
Better Care Together (STP) engagement, South Cumbria and Morecambe Bay
Local Healthwatch 
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Monday, 26 February, 2018
Date evidence capture finished 
Sunday, 18 March, 2018
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Cost of services
Devolution of services
Digitalisation of services
Health inequalities
Health promotion
Health protection
Integration of services
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Sustainable Transformation Partnership
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.