Better care together (STP) engagement project

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Summary of report content

The Better Care Together (BCT) programme was set up in 2015 with the aim of reviewing health and social care services to help enable people to be as healthy as possible by getting communities more involved in managing their own health and wellbeing. The review is being led by ten health and care organisations across South Cumbria and Morecambe Bay. In early 2018 Healthwatch Cumbria and Healthwatch Lancashire were commissioned by representatives from the BCT Programme for Morecambe Bay to work as a Local Healthwatch Collaborative (LHC) to explore people’s views on the current challenges facing healthcare services across Morecambe Bay. The LHC was to engage with and gather feedback and ideas on what people think could be done to address the challenges facing Morecambe Bay’s healthcare services. Healthwatch Cumbria and Healthwatch Lancashire visited nine locations across Morecambe Bay and South Cumbria in the ‘Chatty Van’ mobile vehicle to gather feedback on the challenges facing Morecambe Bay’s healthcare services and get ideas for addressing those challenges. The engagement generated 222 responses to an electronic survey, 655 people spoken to face to face and over 200 comments on feedback cards. Analysis of the free text on one-to-one conversations can be found in the body of the report. A summary of the ranking exercise for each challenge is provided on page 14 and 15 of this report.

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General details

Report title 
Better care together (STP) engagement project
Local Healthwatch 
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Monday, 26 February, 2018
Date evidence capture finished 
Tuesday, 13 March, 2018
Type of report 
Key themes 
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.