Better care plan engagement report

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Summary of report content

Healthwatch Wiltshire report examines where people go for information for several long term conditions: cardiovascular disease, diabetes, respiratory disease, cancer, dementia, musculoskeletal, and mental health and wellbeing. This report is part of Healthwatch Wiltshire's work with the Better Care Plan programme partnership (Wiltshire Council and the Clinical Commissioning Group), to assist in meeting its aim to see health and social care integrated by 2020. During October and November 2017, Healthwatch engaged with people in a number of different ways. They promoted engagement through social media, and Healthwatch Wiltshire's website. They attended 13 local groups where they spoke to 202 people, and got 75 people to complete the survey. People told Healthwatch that they used a variety of different ways to find out information about their long-term conditions. Most of those we spoke to had used more than one source of information, although they did have a preferred source. People spoke about information they would have liked to received before diagnosis, following diagnosis, and to live with their long term condition. People also spoke about how they would like to receive the information. One of the main focuses of the Better Care Plan is to ensure that people are well informed and able to take responsibility for their own health, whether through preventing illness or managing it effectively with as little medical intervention as necessary.

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General details

Report title 
Better care plan engagement report
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 2 January, 2018
Date evidence capture began 
Sunday, 1 October, 2017
Date evidence capture finished 
Thursday, 30 November, 2017
Type of report 
Key themes 
Health promotion
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.