Bedminister pharmacy summary

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Summary of report content

Healthwatch Bristol’s quarterly Theme for April, May and June 2017 were Primary Care, Health and Wellbeing. Healthwatch Bristol was keen to find out people’s experiences of accessing Primary Care Services in Bristol particularly, pharmacies. Healthwatch Bristol was also interested in finding out about any barriers that patients might face with when accessing primary care service so that service providers can be aware of those issues. Healthwatch Bristol spoke with over 30 local residents about Healthwatch's role in involving the public in improving the quality of NHS and Social Care Services in Bristol. Healthwatch Bristol received 18 completed questionnaires about access to primary care services in relation to our quarterly theme. Key themes from the comments collected included: Commentators commented on thirteen services in Bristol which were a combination of Primary Care, Secondary Care and Local Social Care Services; the general consensus of the comments and feedback received about the services were positive; Of the 37 comments received 44% were positive 38% negative and 18% were of mixed views. In relation to access to services, there was a mixed consensus amongst commentators, in relation to services meeting their needs, particularly in relation to waiting times to be seen by GPs and service delivery/opening times of GP practices. However, some commentators felt that some GP practices were meeting their accessibility needs as information was provided to them in an accessible format. Treatment and care; treatment explanation and the quality of treatment received by the patient were reflected positively throughout this engagement summary. However, commentators felt that more time is needed for explanations between medical practitioners and patients during consultations but also consistency amongst GPs and GP Surgeries in relation to the length of time that is allocated to patients, who presents at the practice with a mental health condition. Dignity and Respect; commentators highlighted their disapproval of the disrespectful nature of reception staff asking for information about their medical condition which may be deemed as confidential or private when booking appointments. Administration; booking appointments and appointment availability, were highlighted as major issues by the majority of the commentators who feedback about their experiences of accessing primary care services in Bristol. No recommendations were documented within the report.

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General details

Report title 
Bedminister pharmacy summary
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Wednesday, 14 June, 2017
Date evidence capture began 
Wednesday, 14 June, 2017
Date evidence capture finished 
Wednesday, 14 June, 2017
Type of report 
Report
Key themes 
Administration
Quality of care
Quality of treatment
Healthwatch reference number 
Rep-1326

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice

Details of people who shared their views

Number of people who shared their views 
30
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.