Summary of report content
Healthwatch Bedford Borough has been dealing with an increase in people contacting it for help to access NHS dentistry.
They wanted to know if dentists were taking on new NHS patients. They therefore undertook a deep dive, looking at both the NHS website and dental practice websites in both late December 2021 and early January 2022 to understand if the information was meaningful, current and easy to understand.
their audit found that just over half of the dental practices had no information available on the NHS website. Thus, it was ‘not known’ if they were accepting NHS patients. The entries available to the public for these practices only gave a date on which information had last been supplied, ranging from 2011 to 2021. Of these dentists, only one of the dentists had further information on their practice website regarding NHS patients.
The report contains 5 recommendations.