Bath & North East Somerset E&V Cedar Park residential and Nursing Home SOCIAL CARE

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Summary of report content

Healthwatch Bath and North East Somerset undertook an enter and view visit to Cedar Park Residential and Nursing Home on 15 March 2017.  A key priority laid out in the Healthwatch Bath and North East Somerset work plan for 2016/17 was to engage with older people and people with dementia, and to enter and view care/nursing homes across the county. They spoke to four residents, one visitor/relative and nine members of staff.

Healthwatch found that overall the home had a person-centred approach to care for elderly people with nursing and/or dementia care needs; with dedicated, caring members of staff. During the visit a concern was identified that triggered Healthwatch’s safeguarding procedure, in relation to staff shortages and falls by residents. This was flagged with the registered manager on the day of the enter and view visit and advice was sought from The Care Forum’s designated Safeguarding officers.

Healthwatch felt that the home was to be commended for a person-centred approach to care for elderly people with nursing and/or dementia care needs; employing dedicated and caring members of staff; a good range of quality activities on offer and the cleanliness, decoration and furnishings in the home

There were 8 recommendations about staffing, complaints procedures, information about advocacy services, activities and dementia-friendliness.

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General details

Report title 
Bath & North East Somerset E&V Cedar Park residential and Nursing Home SOCIAL CARE
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Wednesday, 15 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 
Rep-1160

Methodology and approach

Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
14
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.