Back on Track 2: More users experiences of Buckinghamshire Council's reablement service

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Summary of report content

Healthwatch Bucks was asked by the Buckinghamshire Council to collect feedback from people who use their Reablement Service. They asked people how they were referred to the service, the information they were provided, if it met their needs, and what they thought of the service.

Most people they spoke to had positive feedback about the service provided by the reablement workers (usually called carers). Some mentioned the prompt way the support had been put in place. Others were pleased that the service had been flexible and continued until other carers had been arranged.

Some areas where improvements could be made were communication with people before they left hospital, when they were at home, and when their support finished. Healthwatch have made recommendations based on the findings.  

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General details

Report title 
Back on Track 2: More users experiences of Buckinghamshire Council's reablement service
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 5 October, 2021
Date evidence capture began 
Friday, 15 October, 2021
Date evidence capture finished 
Friday, 15 October, 2021
Key themes 
Communication between staff and patients
Continuity of care
Discharge
Information providing
Quality of care
Referrals
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
none
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
After care
Community services 
Continuing care
Other services 
Equipment service

Details of people who shared their views

Number of people who shared their views 
12
Age group 
25-64 years
65-85 years
85 +
Gender 
All
Ethnicity 
White
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.