Awareness survey

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Summary of report content

The Awareness survey 2017 report is a short report that gives the results of a survey carried out by Healthwatch York to assess how aware the people in the area are of the local Healthwatch service and what they do. The survey is carried out as part of the contractual monitoring required by the City of York council, and this survey provides baseline information for the 2017-2020 contract. 208 people completed the questionnaire that consisted of 10 questions. The survey was shared with people via social media, partner organisations and at information stands, with a prize draw to win £20 of shopping vouchers as an incentive. The results included: Over 40% of people had heard of Healthwatch York. 67% were not aware of their 'Rate and review' website but said they would use it. Over three quarters (77%) said they would contact Healthwatch York if they had any future issues with health or social care.

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General details

Report title 
Awareness survey
Local Healthwatch 
Healthwatch York
Date of publication 
Tuesday, 13 June, 2017
Type of report 
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.