Awareness of mental health needs amongst health and social care providers

Download (PDF 457KB)

Summary of report content

Healthwatch Telford and Wrekin are invested in ensuring that people from all areas of our community can access and use their local health and social care services. This study addresses how local health and social care services provide for those with mental health needs. It explores whether there is additional support that may help services in improving the experiences of local people by asking about current provision and gaps that they have identified. It also asks how aware providers are of mental health services here in Telford and Wrekin to better understand what information needs are not being addressed. The respondents were mainly from the primary care sector with a notable absence of involvement from hospital, opticians, pharmacies and care services. Despite this it raised some concerns surrounding the interoperability and integration of services in Telford and Wrekin and emphasised that all services are utilised by those with mental health needs. Awareness of mental health support services was variable and whilst most felt that they were educated and supported in helping people with mental health needs there were some who felt that there are organisational gaps that need to be addressed. However, of most concern were the gaps identified by providers and their users in the delivery of safe and accessible services for people with mental health needs. Children and young people, people on the autistic spectrum and those who are deaf or hard of hearing were identified as people in our community whose mental health needs are not being met. Long waiting times and disruption to services challenge not only local providers in supporting those with mental health needs but also those who use these services. The delivery of services and appropriateness of prescriptions were also considered to be a significant concern and will need further review.

Would you like to look at:

General details

Report title 
Awareness of mental health needs amongst health and social care providers
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 1 April, 2018
Type of report 
Key themes 
Information providing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.