Summary of report content
Healthwatch Greenwich report on the feedback they’ve received during August 2021. During this period, they’ve heard from 193 people.
The report includes the following themes:
- Communication with receptionists at GP surgeries
- Difficulties in booking appointments over the phone
- Problems with e-Consult and digital access
- Registration for new patients
- Patient voice in health decisions
- Access to BSL interpretation services
- Poor administration
- Access to NHS dentistry
- BSL interpretation at opticians
Would you like to look at:
August 2021 Feedback Report
Date of publication
Tuesday, 19 October, 2021
Date evidence capture began
Sunday, 1 August, 2021
Date evidence capture finished
Sunday, 31 October, 2021
Communication between staff and patients
Digitalisation of services
Service delivery organisation and staffing
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?