August 2021 Feedback Report

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Summary of report content

Healthwatch Greenwich report on the feedback they’ve received during August 2021.  During this period, they’ve heard from 193 people.

The report includes the following themes:

  • Communication with receptionists at GP surgeries
  • Difficulties in booking appointments over the phone
  • Problems with e-Consult and digital access
  • Registration for new patients
  • Patient voice in health decisions
  • Access to BSL interpretation services
  • Poor administration
  • Access to NHS dentistry
  • BSL interpretation at opticians

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General details

Report title 
August 2021 Feedback Report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Tuesday, 19 October, 2021
Date evidence capture began 
Sunday, 1 August, 2021
Date evidence capture finished 
Sunday, 31 October, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.