Summary of report content
Healthwatch Brent conducted a review of the Health Help Now App and local awareness and use of it. They engaged with 319 people using a survey and focus groups.
They found that 93% had not heard of the app. 47% reported that they would download it after hearing about it. Many people found it difficult to self-care due to conflicting priorities. There was a concern amongst respondents about the increasing use of technology in healthcare and a sense of depersonalisation. Residents did not feel confident in managing their health and wellbeing and still prefer face-to-face interaction with health professionals.
Healthwatch Brent recommended that there be increased advertising of the app; that there is clear and consistent information about managing wellbeing across different platforms; and that supoprt for mental health should be available not just at crisis points, and particularly for young people.