Attitudes towards self care in Brent

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Summary of report content

Healthwatch Brent conducted a review of the Health Help Now App and local awareness and use of it. They engaged with 319 people using a survey and focus groups.

They found that 93% had not heard of the app. 47% reported that they would download it after hearing about it. Many people found it difficult to self-care due to conflicting priorities. There was a concern amongst respondents about the increasing use of technology in healthcare and a sense of depersonalisation. Residents did not feel confident in managing their health and wellbeing and still prefer face-to-face interaction with health professionals.

Healthwatch Brent recommended that there be increased advertising of the app; that there is clear and consistent information about managing wellbeing across different platforms; and that supoprt for mental health should be available not just at crisis points, and particularly for young people.

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General details

Report title 
Attitudes towards self care in Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Saturday, 1 June, 2019
Date evidence capture finished 
Monday, 30 September, 2019
Type of report 
Key themes 
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.