Aspire to get involved report

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Summary of report content

Aspire is a not-for-profit social enterprise which provides care and support services to around 900 adults with learning disabilities in Leeds. In the 2015 annual satisfaction questionnaire, clients felt they were less satisfied about the choice of key worker and their involvement in improving the service than in the previous year. At the same time carers highlighted that communication was the area which required improvement. Both clients and carers expressed that more activities should be provided. Healthwatch Leeds was asked to work with Aspire to speak to clients and carers about their experiences of the areas which were identified. Healthwatch Leeds carried out the work independently to provide impartial information about how clients feel about the service and the areas that could be improved. In the report the key findings from clients feedback informed; Most people know who their key worker is; the majority of clients had a say in choosing their key worker; most people want to meet and spend some time with their key worker before they start working together; feeding back their views and taking part in activities was the preferred way of being involved with Aspire; going out on trips and socialising are the most popular activities; some clients are keen to learn new skills. In the report the key findings from carers feedback informed; Most carers know who to address any concerns to; most people we spoke to told us they received feedback about their concerns, however the quality of the feedback was felt to be inconsistent; people are interested in hearing about changes at Aspire and giving feedback however they are less likely to offer additional involvement; the carers’ newsletter is well liked as a means of communication. The report includes 0 recommendations.

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General details

Report title 
Aspire to get involved report
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Saturday, 1 October, 2016
Date evidence capture began 
Saturday, 1 October, 2016
Date evidence capture finished 
Saturday, 1 October, 2016
Type of report 
Report
Key themes 
Communication between staff and patients
Public involvement
Healthwatch reference number 
Rep-1007

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Voluntary and Community Sector
If this work has been done in partnership, who is the partner? 
Aspire
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Community based services for people with a learning disability

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.