April 2021 Feedback Report

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Summary of report content

Healthwatch Greenwich report on the feedback they received during April 2021.  During this period they received 156 responses.  The report covers the following issues:

Covid-19 vaccination – overall people have positive experiences of the vaccination centres, but some are concerned about when they will get their second dose.

GP services – whilst telephone consultations have improved access, others are concerned about long waits to get through on the phone and waiting weeks to get an appointment.  Long waits on the phone can be costly for people on low incomes. They hear that kind and patient receptionists are valued by service users, but often they have to deal with ill informed or abrupt receptionists.  If people can’t get through on the phone to surgeries, they go to A&E.  Face to face appointments are not often available and apps and video appointments not suitable for everyone.

Dentists – people in pain find it difficult to get emergency treatment and are resorting to DIY measures.

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General details

Report title 
April 2021 Feedback Report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Friday, 21 May, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Digitalisation of services
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.