The Approach to Information Technology and Online Services for Health & Care by Older Manchester Residents

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Summary of report content

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General details

Report title 
The Approach to Information Technology and Online Services for Health & Care by Older Manchester Residents
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Monday, 1 April, 2019
Date evidence capture began 
Friday, 1 December, 2017
Date evidence capture finished 
Saturday, 1 December, 2018
Type of report 
Report
Key themes 
Access
Digitalisation of services
Information providing
Support
Healthwatch reference number 
Rep-4541

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Meeting

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
155
Age group 
65-85 years
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.