Summary of report contentHealthwatch Halton conducted a series of visits to Halton NHS Urgent Care Centres between July 2017 and January 2018 to review the progress being made following their 2015 'A Day in the life of...' series of visits to the same locations. As in 2015, the survey consisted of two parts. Part one was completed with the patient while they were waiting to receive treatment. Part two was completed by the patient after treatment. In these visits, a total of 241 people completed the survey, 111 were visiting the Widnes Urgent Care Centre and 130 visiting the Runcorn Urgent Care Centre. 43% of people said it was the first time they’d used the Centres in the previous 12 months. The patients who had used the Urgent Care Centres previously had averaged 3.3 visits in the past 12 months and over 50% said they would have gone to the local A&E department if the Urgent Care Centres hadn’t been available. 59% of people said that they went straight to the UCCs without seeking help anywhere else. This a similar figure to the one in the original report ‘A day in the life’ where 61% said the same thing. Although not a question on the survey, people were asked to comment on why they had not looked for help anywhere else. While some patients said that they felt their need was urgent, the majority of people said they didn’t think their GP would have an appointment available for that day. Of the 89 people who had sought help elsewhere first, 5 people said their GP had advised them to go to the Urgent Care Centre and the remainder had been unable to get an appointment for that day. There were a number of recommendations made in the report, mainly on ensuring both Urgent Care Centres make the same amenities (free water, electronic appointment/ waiting times board,) and both the Halton Clinical Commissioning Group, and the Bridgewater Community Healthcare NHS Foundation Trust have responded positively to the report and the recommendations contained within.
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Another day in the life of Halton Urgent Care Centres
Date of publication
Saturday, 31 March, 2018
Date evidence capture began
Friday, 21 July, 2017
Date evidence capture finished
Wednesday, 31 January, 2018
Type of report
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Integration of services
Quality of care
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Urgent and emergency care services
Urgent care services
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?