Another day in the life - Halton UCCs feedback report

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Summary of report content

In December 2015 we carried out full day visits to the two recently opened Urgent Care Centres in Halton. Thier aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units. The UCCs are open 365 days of the year from 7.00am through to 10.00pm. Healthwatch Halton carried out a total of 6 visits to each UCC on the following dates: 21st July 2017 - 7.15am to 9.50pm (Runcorn) and 24th July 7.15am to 7.15pm (Widnes), 6th September 2017, 12th October 2017, 20th November 2017, 4thDecember 2017 and 31st January 2018. As in 2015, their survey consisted of two parts. Part one was completed with the patient while they were waiting to receive treatment. Part two was completed by the patient after treatment. During their latest set of visits, a total of 241 people took part in our survey. Of these, 111 were visiting the Widnes UCC and 130 visiting the Runcorn UCC. 43% of people said it was the first time they’d used the Centres in the previous 12 months. The patients who had used the UCCs previously had averaged 3.3 visits in the past 12 months. 60% hadn’t looked for help anywhere else before attending the UCCs. Over 50% would have gone to the local A&E department if the UCCs hadn’t been available. The report contains 4 recommendations in relation to waiting times, signage, comfort and promotion of services.

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General details

Report title 
Another day in the life - Halton UCCs feedback report
Local Healthwatch 
Healthwatch Halton
Date of publication 
Monday, 1 January, 2018
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Monday, 1 January, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Car parking access
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.