Summary of report contentIn December 2015 we carried out full day visits to the two recently opened Urgent Care Centres in Halton. Thier aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units. The UCCs are open 365 days of the year from 7.00am through to 10.00pm. Healthwatch Halton carried out a total of 6 visits to each UCC on the following dates: 21st July 2017 - 7.15am to 9.50pm (Runcorn) and 24th July 7.15am to 7.15pm (Widnes), 6th September 2017, 12th October 2017, 20th November 2017, 4thDecember 2017 and 31st January 2018. As in 2015, their survey consisted of two parts. Part one was completed with the patient while they were waiting to receive treatment. Part two was completed by the patient after treatment. During their latest set of visits, a total of 241 people took part in our survey. Of these, 111 were visiting the Widnes UCC and 130 visiting the Runcorn UCC. 43% of people said it was the first time they’d used the Centres in the previous 12 months. The patients who had used the UCCs previously had averaged 3.3 visits in the past 12 months. 60% hadn’t looked for help anywhere else before attending the UCCs. Over 50% would have gone to the local A&E department if the UCCs hadn’t been available. The report contains 4 recommendations in relation to waiting times, signage, comfort and promotion of services.
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Another day in the life - Halton UCCs feedback report
Date of publication
Monday, 1 January, 2018
Date evidence capture began
Saturday, 1 July, 2017
Date evidence capture finished
Monday, 1 January, 2018
Type of report
Building and facilities
Car parking access
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?