Annual report 2021/2022

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Summary of report content

Healthwatch Shropshire set out its achievements for 2021/22 in its annual report.

During this year:

  • 701 people shared their experience of health and social care services with them
  • They provided 30,558 people with advice and information about health and care services
  • They published 7 reports
  • They’ve worked on projects about NHS111, food insecurity, access to NHS dentistry, access to mental health crisis services for young people and pain management services.

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General details

Report title 
Annual report 2021/2022
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 1 August, 2022
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Pain management clinics
Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Not applicable
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.