Annual report 2021 - 21

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Summary of report content

Healthwatch Thurrock have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 1844 people about their experiences of health and social care. They also provided advice and information to 726 people.

Healthwatch Thurrock published 4 reports about the improvements people would like to see to health and social care services. 1025 people were helped during the pandemic by:

  • Providing up to date advice on the COVID-19 response locally
  • Linking people to reliable up-to-date information
  • Supporting the vaccine roll-out
  • Supporting the community volunteer response
  • Helping people to access the services they need

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General details

Report title 
Annual report 2021 - 21
Local Healthwatch 
Healthwatch Thurrock
Date of publication 
Wednesday, 1 April, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Digitalisation of services
Information providing
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.