Summary of report content
Healthwatch Bury reports on its achievements during the year 2020/21.
During 202/21 they:
- Heard from 332 people about their experience of health and social care
- Provided advice and information directly to 194 people
- Engaged and supported 291 people who needed help during the Covid-19 pandemic
The top four issues that people contacted them about were:
- Food banks
- Covid-19, including vaccines
They undertook mystery shopping research on GP registration.
Would you like to look at:
Annual Report 2020/21
Date of publication
Wednesday, 11 August, 2021
Date evidence capture began
Wednesday, 1 April, 2020
Date evidence capture finished
Wednesday, 31 March, 2021
Communication between staff and patients
Service delivery organisation and staffing
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?