Summary of report content
Healthwatch Surrey reports on its achievements in 2020/21.
During this year they:
- Heard from 5,078 people about their experience of health and care
- Provided advice and information to 2,494 people
- Engaged with and supported 13,724 people during the Covid-19 pandemic
- Published 16 reports.
Issues they worked on during the year include:
- Support for people on hospital waiting lists
- Care home visiting
- Responding to the Covid-19 pandemic
- Access to GPs and dentistry
Would you like to look at:
Annual report 2020/21
Date of publication
Friday, 2 July, 2021
Date evidence capture began
Wednesday, 1 April, 2020
Date evidence capture finished
Wednesday, 31 March, 2021
Communication between staff and patients
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?