Annual report 2020/2021

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Summary of report content

Healthwatch Doncaster reports on its achievements during the year 2020/21.

During 202/21 they:

  • Heard from 3,567 people about their experience of health and social care
  • Provided advice and information via Zoom and Facebook to 91,196 people
  • Engaged and supported 3,567 people via projects and surveys
  • Published 8 reports about the changes they wanted to see to health and social care

They undertook work on:

  • Access to urgent and emergency care
  • Access to GP surgeries
  • Missed hospital appointments

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General details

Report title 
Annual report 2020/2021
Local Healthwatch 
Healthwatch Doncaster
Date of publication 
Wednesday, 11 August, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.